Friday, March 20, 2015

PEARSON: Customer Digital Representative

Customer Digital Success Representative in Columbus Ohio United States
Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.
Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit
Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
We have an excellent opportunity available for a Customer Service Representative (Digital) in our Columbus, Ohio facility to begin an exciting career in the dynamic world of educational publishing.
The Higher Education Customer Service Representative (Digital) will work closely with sales districts to provide our customers with outstanding onboarding digital support and will be instrumental in an adopter’s implementation and use of our MyLab/Mastering sites and other technologies.
It will be critical that each district has a specialized Customer Service Representative (Digital) to assist customers with product instruction, registrations, and digital troubleshooting.
This is an outstanding opportunity for individuals looking for a challenge and a chance to build a career within the higher educational publishing industry.
This position is a fully benefit eligible role that is paid hourly and is eligible for overtime.
  • Conducting scheduled one-on-one instruction of the MyLab/Mastering products for our customers during the onboarding process. These customers will be from key accounts identified by the District Sales Managers.
  • Conducting scheduled screen share presentations for customers.
  • Providing assistance with any digital troubleshooting as needed.
  • Working with the District Sales Manager(s) to schedule and provide digital support to his/her Sales Reps.
  • Approving customers for online access via the Automated Instructor Validation system as needed.
  • Creating student and instructor access codes via the SMS system as needed to assist with troubleshooting.
  • Other support with Pearson’s digital products as needed.
Essential Skills & Qualifications:
  • Bachelor’s Degree
  • 0-2 years of work experience
  • High Achievement: recognition for excelling in a college and work environment
  • Motivation: the drive to achieve beyond what is expected
  • Interest in Publishing and Communication: experience or curiosity about the development of traditional and technology based intellectual property
  • Technological Proficiency: working knowledge of the internet and basic software applications and programs(ex. Microsoft Office, Google, Chrome, IE, etc.)
Desirable Skills & Qualifications:
  • Customer Service Experience
  • Experience with online education
  • Industry, Sales, or Sales Support Experience
Job ID: 2015-30513 

Monday, March 9, 2015


Education-Based Inside Sales Consultant
Marketing Dimensions, Inc. – Westerville, OH

JOB TITLE: Inside Sales Advisor - EDUCATION

JOB SUMMARY: PART TIME position providing inside sales support for curriculum clients targeting public and private schools nationwide. Inbound calls will be supported as a result of outbound telephone calls, mailings, email blasts and website leads. A series of orchestrated follow up calls will be placed to determine further interest, discuss existing curriculum and needs, and closing sales. Email communication will used to further support the sales process.
Clients included core curriculum educational and supplemental publishers, professional development groups, assessment providers, eBook companies, providers of virtual education, simulated curriculum, religious education and more!

Place strategic outbound calls using a prepared sales script
Ability to answer calls in a professional manner and pull up records in CRM
Generate personalized emails
Schedule follow up telephone calls
Maintain ongoing knowledge of client's curriculum material, (features, advantages and
Outbound Lead Generation – 45%
Follow up and Close 25%
Market Research / Survey Work – 15%
Misc Admin - 15%

QUALIFICATIONS:  Teachers and others with business or education background encouraged to apply. Previous customer service / sales experience also a plus.

Advanced communication skills (verbal and written)
Good judgment and decision making skills
Ability to prioritize and multi-task
Strong Microsoft Office skills (Word, Excel and Access)

HOURS: Hourly pay range based upon experience
Monday - Friday, 4-6 hours per business day
6-8 weeks off during the summer; NO WEEKENDS
Bonus program after 30 days
Marketing Dimensions, Inc- 623 Park Meadow Road, Suite J, Westerville, Ohio

Cheryl D. Cira
Marketing Dimensions, Inc.
623 Park Meadow Road, Suite J
Westerville, Ohio 43081
614-890-1510  office
614-581-0195  mobile

When one door of happiness closes, another opens, but often we look so long at the closed door that we do not see the one that has been opened for us.  -Helen Keller